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Returns Policy

Returns Policy

Returns & Refunds

Returns

We Understand that sometimes it’s not going to work out, so we’ve made our returns process as easy as possible for you. If at any stage we can help in any way at all, feel free to contact our office on 00353-51-395395 from10am until 6pm Monday to Saturday and from 1pm until 5.30 on Sundays.

Online customers are entitled to a 14 day grace period from date of invoice in which to return any unopened or unworn items for a full refund, exchange or credit (excluding P&P costs, unless the item is faulty) on full priced items. Once the item has been received and processed by us, we will then refund the original payment method only. We cannot process a refund if the item is returned after the 14 day grace period. 

We will allow a further 7 days after the 14 grace period (total return time of 21 days) in which to exchange a product for a different size, style or a store credit on full priced items only. 

PLEASE NOTE THAT SALE ITEMS MUST BE RETURNED WITHIN 7 DAYS FOR A REFUND


In all cases, all returned items must be unworn and unwashed. If an item is returned and smells of (cigarette) smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund / exchange.Likewise, if any item has been washed in any way or damaged,  we will not process a refund / exchange.

 

How to send back an item

Simply fill out the returns documentation included in your package and return it to us at ‘Redlane, The Cross, Tramore, Co.Waterford’ for the attention of our returns department.

All returns must be folded and packed in the manner that it was sent to you in order to protect the item. Please take care to return theitem in the same manneryou would to a store and that the items are returned in such a condition that they are suitable for resale. All packaging and tags must be intact. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.

Please retain a copy of your invoice if you would like to exchange an item. It is advisable to keep your paperwork separate in order to avoid any ink transference onto the garment in cases where the package may get wet as this would render your return ineligible.

 

Return shipping costs

Shipping costs for anyun-damagedornon flaweditems are the responsibility of the customer. We recommend that you take care with the option you choose for postage and keep any track and trace numbers as the package is the responsibility of the customer until delivered and signed for by us. In the case of faulty items or an error by ourselves, we will refund the cost of the P&P along with the cost of the item.

Please note that our returns policy does not affect your statutory rights in accordance with the distance selling regulations and are for online orders only. In-store purchases are subject to a separate returns policy and procedure which are available to view in store. 

Returns & Refunds

Returns

We understand that sometimes it’s not going to work out, so we’ve made our returns process as easy as possible for you. If at any stage we can help in any way at all, feel free to contact our office on 00353-51-395395 from 10am until 6pm Monday to Saturday and 1pm until 5.30 on Sundays.

Online customers are entitled to a 14 day grace period from date of invoice in which to return any unopened or unworn items for a full refund, exchange or credit (excluding P&P costs, unless the item is faulty) on full priced items. Once the item has been received and processed by us, we will then refund the original payment method only. We cannot process a refund if the item is returned after the 14 day grace period. 

We will allow a further 7 days after the 14 grace period (total return time of 21 days) in which to exchange a product for a different size, style or a store credit on full priced items only. 

Sale items may be exchanged for another item or a store credit within 14 days only. 

 

In all cases, all returned items must be unworn and unwashed. If an item is returned and smells of (cigarette) smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund / exchange. Likewise if any item has been washed or in any way or damaged, we will not process a refund / exchange.

 

How to send back an item

Simply fill out the returns documentation included in your package and return it to us at ‘Redlane, The Cross, Tramore, Co.Waterford’ for the attention of our returns department.

All returns must be folded and packed in the manner that it was sent to you in order to protect the item. Please take care to return the item in the same manner you would to a store and that the items are returned in such a condition that they are suitable for resale. All packaging and tags must be intact. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.

Please retain a copy of your invoice if you would like to exchange an item. It is advisable to keep your paperwork separate in order to avoid any ink transference onto the garment in cases where the package may get wet as this would render your return ineligible.

 

Return shipping costs

Shipping costs for any un-damaged or non flawed items are the responsibility of the customer. We recommend that you take care with the option you choose for postage and keep any track and trace numbers as the package is the responsibility of the customer until delivered and signed for by us. In the case of faulty items or an error by ourselves, we will refund the cost of the P&P along with the cost of the item.

Please note that our returns policy does not affect your statutory rights in accordance with the distance selling regulations and are for online orders only.