We understand that sometimes it’s not going to work out, so we’ve made our returns process as easy as possible for you. If at any stage we can help in any way at all, feel free to contact our office on 00353-51-395395 from 10am until 6pm Monday to Saturday and from 1pm until 5.30 on Sundays.
Online customers are entitled to a 14 day grace period from date of invoice in which to return any unworn items with all tags still attached for a full refund, exchange or credit (excluding P&P costs, unless the item is faulty) on full priced items. Once the item has been received and processed by us, we will then refund the original payment method only. We cannot process a refund if the item is returned after the 14 day grace period.
We will allow a further 7 days after the 14 grace period (total return time of 21 days) in which to exchange a product for a different size, style or a store credit on full priced items only.
In all cases, all returned items must be unworn and unwashed. If an item is returned and smells of (cigarette) smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup we cannot issue a refund / exchange.Likewise, if any item has been washed in any way or damaged, we will not process a refund / exchange.
How to send back an item?
Simply fill out the returns documentation included in your package and return it to us at ‘Redlane, The Cross, Tramore, Co.Waterford’ for the attention of our returns department.
Check it at - www.ReturnMyShopping.ie
All returns must be folded and packed in the manner that it was sent to you in order to protect the item. Please take care to return the item in the same manner you would to a store and that the items are returned in such a condition that they are suitable for resale. All packaging and tags must be intact. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.
Please retain a copy of your invoice if you would like to exchange an item. It is advisable to keep your paperwork separate in order to avoid any ink transference onto the garment in cases where the package may get wet as this would render your return ineligible.
Return shipping costs
Shipping costs for any un-damaged or non flawed items are the responsibility of the customer. We recommend that you take care with the option you choose for postage and keep any track and trace numbers as the package is the responsibility of the customer until delivered and signed for by us. In the case of faulty items or an error by ourselves, we will refund the cost of the P&P along with the cost of the item once the Return My Shopping option is used. Should you choose a different carrier we will refund up to a maximum of €5.50.
Please note that our returns policy does not affect your statutory rights in accordance with the distance selling regulations and are for online orders only. In-store purchases are subject to a separate returns policy and procedure which are available to view in store.